On June 22, 2017, Bethany Home of Rhode Island received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.
Bethany Home of Rhode Island was the only skilled nursing facility in Providence to receive the Customer Satisfaction Award.
“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”
Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2016. Winners must also have received a minimum of 10 responses, achieving a response rate of at least 30%. Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing facilities on either the question, “What is your recommendation of this facility to others?” or the question, “What is your recommendation of this facility as a place to work?”
“We are so proud of our staff and their dedication to quality care and attention to our residents and their families. Anyone who has visited Bethany Home realizes instantly it is a very special place with a family feel”, said W. Parish Lentz, Chairman of the Board, Bethany Home of RI. “Our board is very proud of our staff and honored by the recognition, but not at all surprised.”